How Tivara works

Every patient call handled. Every note written. Your staff stays with the patient in the room.

Call Flow

From ring to resolved in under 60 seconds

Tivara answers on the first ring, identifies the reason for the call, collects the necessary information, and writes the outcome to your scheduling system or EMR without routing to your front desk.

Patient dials clinic number Tivara answers 1st ring, 24/7 Identifies intent NLP classification Collects info DOB, reason, slot EMR write auto-confirm Clinical escalation path (if needed) Urgent symptoms detected AI flags for nurse callback Emergency symptoms Instructs 911, logs note Out of scope request Routes to human voicemail Standard call: avg. 52 sec HIPAA-compliant logging throughout Staff notified by task in EMR
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Clinical Safety

Every escalation path, mapped and enforced

Tivara does not guess at clinical urgency. It follows a deterministic decision tree your clinical team configured, then routes, documents, and notifies in real time.

Inbound patient call Tivara answers, identifies caller Clinical symptom keywords? NLP + rule-based detection No Yes Standard flow Book, confirm, write to EMR No human needed Severity classification Rule engine evaluates keywords Elevated Critical Nurse callback task Created in EMR + SMS alert Patient confirmed call-back Emergency Instructs caller to dial 911, logs note Decision tree configured by your clinical lead. Tivara enforces it consistently on every call.

EMR Write-Back

Notes appear in your chart within seconds of the call ending

Tivara connects to your EMR via HL7 FHIR or practice-management API. When a call resolves, it writes a structured encounter note, appointment request, or task directly to the correct patient record, no copy-paste, no after-hours catch-up.

Every write includes the call timestamp, a verbatim transcript excerpt, and a confidence tag. Your clinical team can review, override, or sign off from the same inbox they already use.

Tivara AI engine call transcript + intent FHIR API layer auth + format + route EMR patient record structured note written + task created Audit log immutable, timestamped Staff inbox view review, override, sign Appointment confirmed patient SMS + calendar block avg. write latency: under 4 seconds

See it answer a real call

Book a 20-minute session with your actual clinic phone number. We call in, Tivara picks up, and you watch the EMR note appear.

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