1. About This Policy
This Cookie Policy explains how Tivara, Inc. ("the Company," "we," "us," or "our") uses cookies and similar technologies on tivarahq.com. It supplements our Privacy Policy. tivarahq.com is a marketing and early-access site for Tivara's AI voice agent service for healthcare clinic front desks. The cookies we use are limited to operating the site, storing your banner preference, and measuring how clinic operators and practice managers engage with the site.
2. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow us to recognise your device, store preferences, and measure usage. We also use related technologies such as local storage to remember your cookie-notice preference.
3. How We Use Cookies
| Category | Examples | Lifetime |
|---|---|---|
| Strictly necessary | Session identifiers, CSRF tokens, cookie-banner dismissal state (localStorage) | Session to 12 months |
| Preferences | Navigation state, form field memory | Up to 12 months |
| Analytics | Anonymised page-view and referral tracking to understand which clinic operator content is most useful | Up to 13 months |
| Marketing | Not currently used | -- |
We do not use cookies to collect or store any patient data or protected health information. The Tivara platform (deployed by clinic operators under a service agreement) is separate from this marketing website and operates under different, HIPAA-aligned data handling controls.
4. Notice and Choice
By continuing to use the Service, you acknowledge our use of cookies as described above. You can opt out of analytics cookies by configuring your browser, or by using the "Cookie preferences" link in the site footer to revisit the cookie notice. Strictly necessary cookies cannot be disabled without affecting site functionality.
5. Universal Opt-Out Signals
Where applicable state law requires (for example, California, Colorado, Connecticut, Texas, and Oregon), we honour browser-transmitted opt-out signals such as the Global Privacy Control ("GPC") for sale and targeted-advertising categories. Because we do not sell personal information or engage in cross-context behavioral advertising, honouring GPC means we suppress analytics initialisation for visitors whose browsers transmit that signal.
6. Third-Party Cookies
Some cookies may be set by third parties acting as our service providers (for example, anonymised analytics). We have data processing agreements with such providers limiting their use of data to operating the Service on our behalf.
7. Managing Cookies
- Use the "Cookie preferences" link in the site footer to revisit the notice.
- Browser settings allow you to block or delete cookies; see aboutcookies.org for browser-specific instructions.
- Blocking cookies may affect your ability to use certain site features such as contact forms.
8. Changes and Contact
We may update this policy when our analytics or cookie use changes. The "Last updated" date above will reflect any revision.
Tivara, Inc.121 West Trade Street, Suite 2500
Charlotte, NC 28202
Email: [email protected]